Terms and conditions
1. General
1.1 The Site www.musehotel.co.il (hereinafter: "the Site") is a website exclusively owned by the Timora LTD (hereinafter: "the Company"). The Site provides, inter alia, information about the hotels of the Company, the services provided by the hotels, the rates, special offers, etc. Additionally, as part of the Site, one can purchase vacation packages in direct contact with the Company's hotels, and as set forth on the Site. 1.2 Reserving the aforementioned vacation packages (hereinafter: "the Services") via the Site will be carried out as set forth hereunder. It is clarified that ordering the services is a binding procedure for all intents and purposes, and is equivalent to reserving rooms via any other means, with the Company's Internet/Reservations Department.
2. Site Usage Terms
2.1 Anyone who enters the Site and/or anyone who purchases and/or is interested in purchasing services by means of the Site (hereinafter: "the User") declares and undertakes that he is aware of these Terms of Use, has read them, understood the contents therein and agrees with the provisions of same, and that he and/or anyone acting on his behalf shall not have any contention and/or claim and/or demand, be it directly and/or indirectly, against the Company and/or the Site and/or its operators and/or any of its owners and/or managers and/or any of its employees and/or anyone acting on their behalf.
2.2 The User may make use of this Site solely in order to order and purchase services and/or obtain information. To remove all manner of doubt, it is hereby clarified that any use of the Site in a manner unspecified in these Terms of Use is forbidden, and that the Company reserves all its rights in respect thereof. It should be clarified that illicit use of this Site and/or the information appearing therein constitutes an infringement upon copyrights or other laws in respect thereof.
2.3 Any person in possession of a valid credit card issued by Visa C.A.L., American Express, EuroCard or MasterCard is entitled to purchase services by means of the Site.
2.4 The Company will not be held responsible for the content or the information presented and advertised on the Site in the name of the Company and in anything regarding information from any third parties, and the User will not have any contention and/or claim and/or demand against the Company in respect thereto.
2.5 All images presented on the Site are for illustrative purposes only. Since the images are presented on the computer screen of the User and/or printed by the User from the computer screen, there may be differences and changes between the pictorial image of the product and the real image thereof.
2.6 On the Site, connections (hereinafter: "Links") to other sites (hereinafter: "Linked Sites") may be found. These Links are intended for the convenience of the User only. The Company is not responsible for the Links and/or the Linked Sites and/or information appearing on them, their validity, correctness or legality. All use of Links and/or Linked Sites is under the sole responsibility of the User. In order to be linked to and/or present the Site
www.musehotel.co.il on other websites, one must obtain written consent from the Company.
2.7 From time to time, the Company may, as it sees fit and without prior notice, make changes to these Terms of Use and Conditions, the Site structure, content, appearance, including the extent and availability of the Services offered within it, and any other aspect relating to the Site and its operation. The validity of the aforementioned changes will begin from the day of their presentation on the Site, unless otherwise stated.
2.8 The Company and/or the Site operators and/or its owners and/or its managers and/or its employees and/or their representatives will not be held responsible for the server upon which the Site operates, or for its being clean of viruses and/or free of components that may damage the personal computer of the User while surfing on the Site and/or purchasing services via the Site and/or any other use of the Site, and the User will not have any contention and/or claim and/or demand against the Company and/or the Site operators and/or its owners and/or its managers and/or its employees and/or their representatives regarding the aforementioned damage.
2.9 The Company is not responsible for damage of any kind whatsoever caused by failure and/or delay of any kind whatsoever, that results from use of the Site and/or attempts to use the Site, including use for the purposes of booking services and/or obtaining information and the User will not have any contention and/or claim and/or demand against the Company regarding the aforesaid.
2.10 The Company is not responsible for any illegal activity performed, to whatever extent, by any user of the Site and/or any other party over which the Company has no control.
2.11 The Company reserves the right to prevent or discontinue access of any user to any part of the Site and the User will not have any contention and/or claim and/or demand against the Company in respect thereof.
2.12 Any dispute and/or disagreement regarding these conditions and/or the Site, if and when it arises, will be clarified in Israel according to the laws governing the State of Israel only, in authorized courts of law in Tel Aviv-Jaffa only.
3. Details of Service Purchaser
3.1 A user who is interested in purchasing services via the Site will be required to provide details as requested on the Site (hereinafter: "Purchase Details").
3.2 The Company is not responsible, whether directly or indirectly, for any case wherein Purchase Details are not accepted by the system and/or any technical and/or other fault that prevents the User from purchasing the Services via the Site.
3.3 The Site owners and/or its operators and/or any of its owners and/or its managers and/or its employees and/or its representatives will not be held responsible for mistakes made by the User in entering Purchase Details, including, but not limited to, mistakes in choosing vacation packages, dates, number of beds, meals and any other service ordered by the User via the Site, and the User hereby declares that he will not have any contention and/or claim and/or demand in respect thereof.
3.4 It is hereby stated that entering false Purchase Details is a criminal offense, and the Company retains the right to adopt any means at its disposal as determined by law against those entering false details, including torts actions for damage liable to be caused to the Site, its operators and/or anyone acting on their behalf.
4. Reservation Procedures
4.1 A customer who is interested in reserving a vacation via the Site does so using the "Reservation System" according to the following steps: Choose the desired hotel, enter the required details and click on "Next." Page 1 – The next page shows the results (prices); choose the relevant result by clicking on "Book" and then "Next." Page 2 – Enter all the details including the required fields and click on "Finish and Make Reservation." Page 3 – At this stage, the customer will receive confirmation of the transaction, including the reservation number; one can print the confirmation by clicking on "Print." Telephone numbers for clarifications: +972-3-5430580; E-mail support: reserve@musehotel.co.il
4.2 The Site is intended for reservations by private customers, in an individual framework, and is not intended for group reservations of over 10 rooms for the same hotel for the same dates.
4.3 The Company reserves the right to withhold confirmation of a reservation request for any reason, at its sole discretion, without any obligation to explain the reason, and the User will not have any contention and/or claim and/or demand, be it directly and/or indirectly, against the Company.
5 Procedures for Cancellations and Changes to Reservations
5.1 A customer who has placed an order through the site will receive a password to cancel the order. The order can be canceled from any page via the "My Orders" category at the bottom of the home page. The customer will need to enter his/her username (Email address) and password that was received together with the Reservation Confirmation. Once a user name and have been entered, cancellation of the order is subject to a cancellation policy defined in the regulations. Changes to a reservation cannot be performed directly on the website. A customer who has made an order and wishes to make a change (s) will do so by e-mail or phone directly. Support Email: reserve@musehotel.co.il , telephone for inquiries: +972-3-5430580
5.2 Reservation Changes and Reservation Cancellation Policy In this document, the following terms should be interpreted as follows: "Jewish Holidays" - according to their dates in the Hebrew calendar. "High Season" - the summer months (July - August) and additional periods of high demand. "Regular Season" – dates that are not included in either High Season or over Jewish Holidays ( according to their dates in the Jewish calendar)
"Cancellation notice/ request" - a notice that the customer has sent in each of the following ways, which includes the name of the customer and his/her identification number. If the cancellation notice/request was delivered orally, an additional identifying detail, agreed upon at the time the order was made, most be provided: a. Orally-by telephone,
number 973-3-5430580 or by means of an oral notice at the place of business, at Muse Hotel, 9 Trumpeldor St., Tel Aviv; b. By registered mail to Muse Hotel 9 Trumpeldor Street, Tel Aviv; c. By e-mail to the address- reserve@musehotel.co.il ; d. By fax to the fax number +972-3-5430590;
Regular Season
1. Reservations during the regular season for one and up to four rooms, no cancellation fee will be charged for reservations canceled up to 48 hours at 16:00 prior to arrival date. Reservations cancelled less than 48 hours at 16:00 prior to arrival date or in the event of a no show, will be charged a cancellation fee in the full amount of the reservation
3. For reservations during the regular season of five or more rooms, no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show, the provisions of the Israeli Consumer Protection Law will apply as follows:
a. In case the cancellation request is sent within 14 days from the date of making the reservation or from the date of receiving the reference regarding the reservation (whichever is later) will oblige the buyer to pay cancellation fee in the sum of 5% of the total cost of the stay, or 100 NIS (whichever is lower). After 14 days have passed, the buyer will be charged the full cost of the reservation.
b. Notwithstanding the provision of section a, in case the cancellation request is sent 14 days from the date of making the reservation or from the date of receiving the reference regarding the reservation (whichever is later)but within 7 working days or less prior or in the event of a no show to arrival date will be charged full cancellation fee for the amount of the entire stay.
High Season
5. Reservations during the high season for one and up to four rooms no cancellation fee will be charged for reservations canceled up to 7 days at 16:00 prior to arrival date. Reservations cancelled within 7 days prior at 16:00 to arrival date or in the event of a no show, will be charged full cancellation fee for the amount of the entire stay.
6. For reservations during the high season of five or more rooms, no cancellation fee will be charged for reservations cancelled up to 30 days prior to arrival date. For reservations cancelled less than 30 days prior to arrival date or in the event of a no show, the provisions of the Israeli Consumer Protection Law will apply as follows:
a. In case the cancellation request is sent within 14 days from the date of making the reservation or from the date of receiving the reference regarding the reservation (whichever is later) will oblige the buyer to pay cancellation fee in the sum of 5% of the total cost of the stay, or 100 NIS (whichever is lower). After 14 days have passed, the buyer will be charged the full cost of the reservation.
b. Notwithstanding the provision of section a, in case the cancellation request is sent 14 days from the date of making the reservation or from the date of receiving the reference regarding the reservation (whichever is later)but within 7 working days or less prior to arrival date or in the event of a no show ,will be charged full cancellation fee for the amount of the entire stay.
7. Notwithstanding the provision of sections 5 and 6 (above), bookings during the high season of one or more rooms reserved as "non refundable" are subject to the provisions of the Consumer Protection Law. No additional changes or cancellations will apply. The Consumer Protection Law entitles the buyer to cancel the reservation within 14 days from the date of making the reservation or from the date of receiving the reference regarding the reservation (whichever is later) and pay cancellation fee in the sum of 5% of the total cost of the stay, or 100 NIS (whichever is lower). Additionally, cancellations within 14 days from the date of making the reservation or from the date of receiving the reference regarding the reservation (whichever is later), except in case the reservations is canceled within 7 working days or less of arrival date or in the event of a no show, full cancellation fee will be charged in the amount of the entire stay.
a. When the buyer is obliged to pay a cancellation fee, as mentioned above, the credit card used to make the reservation will be charged.
7. Ownership and Copyrights
7.1 Copyright for the Site and every module connected to the Site are the sole property of the Company.
7.2 It is forbidden to copy, distribute, advertise, sell, duplicate, broadcast, photocopy or change the information that appears on the Site or part of it, without the written consent of the Company. This applies whether the information or part of it is owned by the Company or owned by a third party, excluding cases of downloading for personal, non-commercial use.
7.3 The trademarks and icons, including the logo, presented on the Site (hereinafter: "the Trademarks") are registered by law as the copyright of the Company. It is forbidden to use the Trademarks for any purpose without the written consent of the Company.
7.4 The Company holds all copyrights for the Site and reserves the right to close the Site or make changes therein at any time, at its sole discretion
8. Miscellaneous
8.1 The number of vacancies in the Company’s hotels is limited, and reservations are subject to availability.
8.2 The Company reserves the right to cancel or change reservation terms, as well as all the prices advertised on the Site, at any time, and the User will not have any contention and/or claim and/or demand in regards thereof, even if the Company demands that he pay a price supplement after making the reservation.
8.3 The prices advertised on the Site are for tourist only, in US Dollars and do not include VAT. VAT is not applicable for foreign tourists who enter Israel with a foreign passport, according to Israeli law
8.4 At any place on the Site where prices are presented in dollars, the payment will be calculated according to the representative dollar exchange rate determined by the Bank of Israel on the day of payment, the day of reservation via the Site, or the first day of the stay at the hotel, whichever is higher.
8.5 No offer is valid in conjunction with any other offer.
8.6 The stay at the hotel will commence from the first day at the hour specified in the reservation under check-in and concludes at the date and hour specified in the reservation and is subject to change
8.7 Guests below the age of 18 will be accommodated only if accompanied by an adult over the age of 21. The reservation of rooms and accommodation in the chain's hotels may be carried out by adults over the age of 18 only.
8.8 Regarding anything connected with the stay at the hotel – an infant is any person up to the age of 2, and a child is any person between the ages of 2 and 12.
8.9 The User must ensure that all the data and details he enters for reservation purposes are accurate. The Company will not be held responsible for any error of any kind whatsoever made by the purchaser, including errors in choosing the hotel, dates, number of beds or any other service ordered by the purchaser via the Site.
8.10 In order to link to or present the Site www.musehotel.co.il on other websites so that the Site becomes a “linked site,” one must obtain written consent from the Company.
